- 7 Day Hassle Free Returns Period For Online Transactions
- Free UK Shipping On All Orders
- Free Return Shipping For Subscriptions
At ToneBuddy we want you to be completely happy with your order and offer a 7 Day Hassle Free Returns policy. If you are not 100% happy with your order you can return it to us within 7 Days for a full refund. If you wish to return an item, please contact us within 7 Days of you receiving your item and notify us of your wish to return an order. We will then send you our returns document by email, you will need to print this out and complete it in full. Please include the returns document with your order when you return it to us so that we may process your refund as quickly as possible.
Please note that this is for online transactions only and does not affect your statutory rights.
Please Return Your item, complete with a Returns Document to:
54 New Court Way
What if my item arrives damaged?
We take every possible precaution to ensure your order gets to you in perfect condition however if your order arrives damaged please contact us as soon as possible and we will uplift the damaged goods from you and dispatch a replacement as soon as possible. We will cover any costs involved in replacing your order. If you have any questions about returning an item please contact us at firstname.lastname@example.org
Subscription Return Shipping
If you're signed up to a ToneBuddy subscription we ship to your address for free and will send you a free pre-printed label for return to us by Royal Mail.
Not Near A Post Office?
We can arrange return delivery by Hermes instead, they collect from a range of shops & businesses around the country and can be more convenient than the Post Office for many customers.
How Should I Package My Return?
We send out every pedal in a box that can be used for return packaging. Just secure it with tape and stick your pre-printed label to the box.